bets0 Privacy Policy

bets0 is an online casino and sports betting platform operating at bets0.net, built specifically for Filipino players. In the context of this Privacy Policy, references to "bets0," "we," "us," or "our" refer to the bets0 platform and the entity responsible for operating it under applicable Philippine gaming and data privacy regulations.

bets0 acts as the Personal Information Controller of the data you provide to us, as defined under the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines and its implementing rules and regulations. This means we determine the purposes and means by which your personal data is collected and processed.

We are committed to full compliance with the Data Privacy Act of 2012, the implementing rules issued by the National Privacy Commission (NPC) of the Philippines, and all other applicable Philippine laws governing the collection, processing, storage, and security of personal information.

bets0 collects the following categories of personal data in order to provide a fully functional, compliant, and secure gaming experience for Filipino players:

2.1 Sensitive Personal Information

Certain data collected by bets0 may qualify as sensitive personal information under the Data Privacy Act of 2012 — in particular, government-issued identification numbers and financial account details. bets0 applies enhanced security measures and stricter access controls to all sensitive personal information and processes it only to the minimum extent required by law and platform operations.

bets0 collects your personal data through the following channels and methods:

• Direct collection: Information you actively provide when registering your bets0 account, completing the KYC verification process, submitting a deposit or withdrawal request, or contacting our customer support team;
• Automated collection: Technical and gaming data collected automatically as you browse and interact with the bets0 platform, through cookies, server logs, and session tracking technologies;
• Third-party sources: Identity and fraud-risk data obtained from our KYC verification partners and payment processors as part of our mandatory regulatory compliance process;
• Regulatory sources: Information received from PAGCOR, the NPC, or other Philippine government agencies where required by law — for example, in connection with self-exclusion register checks or AML reporting obligations.

bets0 uses the personal data we collect for the following specific, legitimate purposes:

• Account creation and management: To register your bets0 account, verify your identity and age (21+ as mandated by PAGCOR), maintain your account, and provide you with access to all platform features;
• KYC and regulatory compliance: To fulfil our obligations under Philippine gaming regulations administered by PAGCOR, anti-money laundering (AML) laws, and data privacy legislation administered by the NPC;
• Payment processing: To process deposits and withdrawals securely via GCash, PayMaya, BPI, BDO, Metrobank, Landbank, and other approved PHP payment methods;
• Platform delivery and improvement: To deliver a seamless, personalised gaming experience; to diagnose and fix technical issues; to develop new features; and to analyse aggregated usage patterns that help us improve bets0 for all Filipino players;
• Responsible gaming: To monitor gaming behaviour for indicators of problem gambling, enforce self-exclusion orders, apply deposit limits, and deliver responsible gaming interventions where appropriate;
• Fraud prevention and security: To detect, investigate, and prevent fraud, money laundering, cheating, and other prohibited conduct on the bets0 platform;
• Customer support: To respond to your inquiries, complaints, and support requests via Live Chat, Messenger, Viber, and email in both English and Tagalog;
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via your preferred communication channels — but only where you have provided your prior consent or where we have a legitimate interest in doing so, and subject always to your opt-out rights.

Under the Data Privacy Act of 2012, bets0 is required to identify a lawful basis for each category of personal data processing. bets0 relies on the following legal bases:

• Contractual necessity: Processing required to perform the bets0 Player Agreement, including account creation, game delivery, and payment processing;
• Legal obligation: Processing required to comply with PAGCOR licensing conditions, AML reporting obligations under the Anti-Money Laundering Act (AMLA), and data retention requirements under Philippine law;
• Consent: Processing for direct marketing purposes, optional personalisation features, and any processing activities beyond what is strictly necessary — carried out only where you have given prior, freely obtained, and specific consent;
• Legitimate interests: Processing for fraud prevention, platform security, responsible gaming monitoring, and improvement of our services, where these interests are not overridden by your privacy rights.

bets0 does not sell your personal data. We share personal information only in the following limited, necessary circumstances:

• Game providers: Licensed game software providers whose titles are offered on the bets0 platform may receive limited technical and gaming data necessary for game delivery and RNG certification purposes;
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, Landbank, and other approved payment partners receive the financial data necessary to process your PHP deposit and withdrawal transactions securely;
• KYC and identity verification partners: Third-party identity verification services receive your identification documents and personal details solely for the purpose of fulfilling our mandatory age and identity verification obligations;
• Regulatory and government authorities: PAGCOR, the National Privacy Commission, the Anti-Money Laundering Council (AMLC), and other Philippine government agencies may receive data as required by applicable law, court order, or regulatory direction;
• Professional advisers: Legal, accounting, or audit professionals engaged by bets0 may access data on a strictly confidential, need-to-know basis;
• Technology and infrastructure providers: Cloud hosting, cybersecurity, and platform infrastructure providers that process data on our behalf under data processing agreements that require them to maintain confidentiality and comply with applicable privacy law.

All third parties with whom bets0 shares personal data are required to process that data only for the specific purposes for which it was shared, in accordance with bets0's instructions, and in compliance with applicable Philippine data privacy law. bets0 does not transfer personal data outside of the Philippines except where required by law or where adequate data protection safeguards are contractually in place.

bets0 uses cookies and similar tracking technologies to ensure the platform functions correctly, to maintain your session when you are logged in, and to collect anonymised analytical data that helps us improve the user experience for players across Manila, Cebu, Davao, Quezon City, Makati, and the rest of the Philippines.

7.1 Types of Cookies We Use

• Strictly necessary cookies: Essential for the operation of the bets0 platform. These cannot be disabled as they are required for login session management, security tokens, and core functionality;
• Performance and analytics cookies: Used to collect anonymised information about how players interact with the bets0 platform, which pages are visited most frequently, and where errors occur — helping us to optimise performance;
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and responsible gaming configurations;
• Marketing cookies: Used only where you have provided explicit consent, to personalise promotional content and track the effectiveness of our marketing campaigns.

7.2 Managing Cookies

You can manage your cookie preferences through your browser settings at any time. Note that disabling strictly necessary cookies may impair your ability to use the bets0 platform. To opt out of marketing cookies, you may also adjust your preferences via the bets0 cookie management tool accessible from the footer of any page on the bets0 platform.

bets0 implements comprehensive technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. Our security framework includes:

• Encryption in transit: All data transmitted between your device and bets0 servers is encrypted using TLS 1.2 / TLS 1.3 protocols;
• Encryption at rest: Sensitive personal data stored on bets0 servers is encrypted at rest using AES-256 or equivalent standards;
• Access controls: Strict role-based access controls ensure that only authorised bets0 personnel with a documented need can access personal player data;
• Two-factor authentication: bets0 supports and encourages players to enable SMS-based two-factor authentication on their accounts;
• Regular security audits: bets0 conducts periodic security assessments and penetration testing of the platform infrastructure;
• Incident response: In the event of a personal data breach, bets0 has procedures in place to detect, investigate, and notify the National Privacy Commission and affected players within the timeframes required by applicable Philippine law.

bets0 retains your personal data only for as long as is necessary to fulfil the purposes described in this Privacy Policy, comply with applicable legal retention obligations, or resolve any outstanding disputes or regulatory matters. The following general retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with bets0's data disposal procedures. Anonymised, aggregated data (from which you cannot be identified) may be retained for longer periods for statistical analysis and platform improvement purposes.

Under the Data Privacy Act of 2012, you — as a Filipino player on the bets0 platform — hold the following rights in relation to your personal data:

• Right to Access: You may request a copy of the personal data bets0 holds about you, along with information about how it is processed;
• Right to Correction: You may request that inaccurate or incomplete personal data be corrected or updated;
• Right to Erasure / Right to be Forgotten: You may request deletion of your personal data where it is no longer necessary for the purposes it was collected, subject to our legal retention obligations;
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests;
• Right to Data Portability: You may request a copy of the personal data you provided to bets0 in a structured, machine-readable format;
• Right to Complain: If you believe bets0 has violated your data privacy rights, you have the right to file a complaint directly with the National Privacy Commission of the Philippines (privacy.gov.ph).

To exercise any of these rights, please submit a written request to bets0 via email at [email protected] or through our 24/7 Live Chat. bets0 will respond to all data rights requests within 15 calendar days of receipt, in accordance with NPC guidelines.

The bets0 platform is strictly intended for individuals who are 21 years of age or older, as mandated by PAGCOR and applicable Philippine gaming law. bets0 does not knowingly collect, process, or retain any personal data from individuals under the age of 21.

During the account registration and KYC verification process, bets0 collects and verifies your date of birth using government-issued identification documents to confirm that you meet the 21+ age requirement before any account is activated. Any account found to belong to a person under 21 years of age will be immediately suspended, all funds will be returned where legally permissible, and the personal data collected will be securely deleted.

If you are a parent or guardian and believe that a minor has registered a bets0 account without authorisation, please contact us immediately at [email protected] or via 24/7 Live Chat so that we can investigate and take appropriate action without delay.

bets0 may send you promotional communications about bonuses, special offers, new games, platform updates, and other bets0 news through the following channels: email, SMS, Messenger, and Viber. These communications are sent only where you have provided prior consent during registration, or where bets0 has a legitimate interest in contacting existing players about directly relevant products and services.

12.1 Opting Out

You may withdraw your consent to receive marketing communications from bets0 at any time by any of the following methods:

• Clicking the unsubscribe link included in any bets0 marketing email;
• Adjusting your communication preferences in the bets0 account settings panel;
• Contacting bets0 customer support via Live Chat, Messenger, Viber, or email and requesting to be removed from marketing communications.

Opting out of marketing communications will not affect the delivery of essential transactional communications — such as deposit confirmations, withdrawal notifications, account security alerts, and regulatory notices — which bets0 is required to send regardless of your marketing preferences.

bets0 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable Philippine privacy law, PAGCOR regulatory requirements, our platform operations, or our data processing practices. All updates will be published on this page with a revised effective date displayed prominently at the top of the document.

Where changes are material — meaning they meaningfully affect your rights as a bets0 player or significantly alter how your personal data is processed — bets0 will notify you by email to your registered address and by a prominent notice on the bets0 platform at your next login. Non-material changes, such as typographical corrections or clarifications that do not alter the substance of existing provisions, may take effect immediately without individual notification.

Your continued use of the bets0 platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not accept the revised Privacy Policy, you should stop using the bets0 platform and may request account closure through our customer support team.

If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights under the Data Privacy Act of 2012, please contact the bets0 Data Protection Officer (DPO) or our customer support team through any of the following channels:

• Live Chat: Available 24/7 directly within the bets0 platform
• Messenger: Available 24/7 via the official bets0 Messenger channel
• Viber: Available 24/7 via the official bets0 Viber account
• Email: [email protected] — for formal data privacy requests, please include "Data Privacy Request" in the subject line

bets0 is committed to resolving all data privacy inquiries and rights requests promptly. We will acknowledge all formal requests within 48 hours of receipt and provide a substantive response within 15 calendar days, in line with NPC guidelines. For complex requests, we will inform you of the reason for any delay and provide an estimated resolution timeframe.

If you are not satisfied with bets0's response to your data privacy concern, you have the right to escalate your complaint directly to the National Privacy Commission of the Philippines via their official website at privacy.gov.ph.